When and how will my refund in case of damage, incoomplete or incorrect order be receieved?
- Refunds are credited back to the same instrument which was debited at the time of making order payment. The process generally takes 7-14 working days depending on the bank and the payment gateway.
- Kérastase.in does not have influence on the timelines except processing the refund. The refund will be credited back between 7-14 days after the processing or until your next billing cycle in case it’s a credit card.
- You will receive email intimation from Kérastase.in about the processing of refund. You will need to then contact your bank or credit card issuer for refund status.